About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Job Overview

We are seeking an observant, articulate, and highly adaptable Market Experience Auditor (Mystery Shopper) to join the quality department. This is a stable, full-time position that offers an exciting blend of analytical work, field evaluations, and frequent travel across Europe.

Key Responsibilities

On-Site Evaluations: Visit designated locations (stores, showrooms, service centers) incognito, behaving as a regular consumer while strictly following project guidelines.
Compliance Auditing: Assess service quality, staff professionalism, product presentation, and adherence to international brand standards.
Detailed Reporting: Write objective, analytical, and comprehensive reports in English after each visit, providing concrete evidence (e.g., photos, timing logs) to support your findings.
Cross-Border Fieldwork: Execute audit missions across various European countries to ensure diverse market coverage.
Project Alignment: Collaborate closely with Project Managers to understand changing audit parameters and brand priorities.

Qualifications:

Must be fluent (C1/C2 level) in at least TWO of the following languages:
- German
- French
- Nordic Languages (Swedish, Danish, Norwegian, or Finnish)
Working Language: Professional working proficiency in English (written and spoken) is mandatory for report writing and internal communication.

Analytical Writing: Ability to translate experiences into structured, unbiased, and grammatically flawless written feedback.

Willingness and flexibility to travel frequently across Europe.
Background in Automotive Service, Quality Assurance, or Market Research is highly preferred.

What We Offer

Career growth opportunities within a fast-growing Quality team.
Business trip throughout Europe, with travel and meal allowances
Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable
Job in a fast-developing company that stands for Innovative and sustainability-driven technology

Location: Hoofddorp & Business trip
Type of Employment: Full-time

Market Experience Auditor (International Mystery Shopper)