IT Support Specialist (f/m/x)

Universal Hydrogen

Toulouse, Haute-Garonne, France

Full time

Trucks VC portfolio

Jan 15

Universal Hydrogen is decarbonizing aviation, and it turns out we need computers to do this! Our expertise is in building state-of-the-art hydrogen storage and aircraft powertrains, but we need to give these engineers the most powerful tools to accomplish our ambitious goals. That’s where you come in. Your friends and family turn to you for “IT helpdesk” support, and you’re patient and empathetic in your responses, no matter how silly the question might sound. Furthermore, the idea of jumping into a startup environment and bringing some order to organized chaos sounds like a fun challenge! This is a unique opportunity as the second IT hire at a new startup and be a part of world-changing technology!

About the Role

  • Utilize and maintain the following technologies on a daily basis: Okta, Google Workspace, Azure Active Directory, Intune, and other supporting applications.
  • Take ownership of the Jira Service Management for ticket resolution and possible escalation of incident handling for all incoming IT ticket requests. 
  • Triage hardware and software issues with laptops, desktops, and mobile devices while supporting the user lifecycle management experience.
  • Proactively identify and anticipate organizational needs (wifi improvements, conference room management, and other facility maintenance needs). 
  • Share and curate knowledge articles to improve efficiencies across the organization.

About You

  • Experience managing and supporting Mac and Windows operating systems running a mix of SaaS software, including Slack, and Google Workspace.
  • Familiarity with fundamentals of networking with Cisco Meraki equipment (SD-WAN, Switching, DNS, DHCP, etc).
  • Knowledge of how to support Mac and Windows operating systems and other common productivity software.
  • Strong organizational skills and the ability to clearly document processes and procedures in a way that enables self-service learning.
  • Self-starter attitude with the ability to think critically and anticipate needs within an organization.

About Us

At Universal Hydrogen, our mission is to fuel carbon-free flight and reduce the climate impact of air travel. We are stitching together the end-to-end hydrogen value chain for aviation, both for hydrogen fuel and hydrogen-powered airplanes. We are building a transport and logistics network that moves hydrogen from production facilities to airports over the existing freight infrastructure, eliminating the need for costly new pipelines and storage facilities. Our system utilizes specialized capsules that safely store hydrogen during transit and act as modular fuel tanks that load directly onto aircraft. We are also developing powertrain conversion kits to retrofit existing airplanes and enable new airplanes to fly on hydrogen. Founded by former executives from Airbus, United Technologies, Google, and DARPA, and backed by investors such as Playground Global, Tencent, Toyota, GE, JetBlue, and Airbus, we are convinced that hydrogen is the best and only scalable solution to truly decarbonize aviation, and we want to bring it to market decades sooner—by 2025.

We strive for a workplace that is open, friendly, and fun, while valuing focus, urgency, camaraderie, and maverick behavior in accomplishing our mission. We recognize that people have a diverse set of preferences for work conditions and hours that optimize their overall productivity and wellness, and both our cloud-based IT setup and flexible work policy reflect this. However, because we are building physical products, most roles will require working at our facility at Hawthorne Airport in Los Angeles or at Toulouse-Blagnac Airport in Toulouse most of the time.

Our compensation and benefits package promotes transparency, equitability, and long-term employee well-being, while rewarding individual and team performance. This includes a significant variable pay component in the cash compensation, equity participation for all employees coverage of healthcare costs, and dog-friendly offices. As a young company, we are continually expanding our benefits, striving to provide our employees with the support they need to be their best both in and outside of the office. In the next few months, we are rolling out childcare support, catered meals, green mobility support, and private pilot (PPL) training—and we’re always open to feedback on what’s most important to you! 

We know that no two candidates are the same, and we want to give you the opportunity to present yourself in the best way possible. Don’t hesitate to let us know how we can support a great recruitment process for you—whether that includes off-hours interview scheduling, captioning/transcription services, or other accommodations. We value diversity in all its forms, and encourage people from all backgrounds to apply, especially if you share in our mission to decarbonize air travel.

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Universal Hydrogen

Fueling Carbon-Free Flight

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