Customer Operations Manager (f/m/d)


München, Bavaria, Germany

Full time

Trucks VC portfolio

Jan 9

This is Glocally

Glocally is a technology-driven logistics startup that enables zero-emission next-day deliveries for e-commerce brands. Our vision is to offer the most customer-friendly delivery in the world while bringing a new standard of sustainability to logistics:

  • Glocally finally brings the transparency, flexibility and speed of food delivery to parcel logistics!
  • With our electric fleet, we deliver 100% emission-free. And that already today! Not until 2050.
  • By combining technological innovation and operational excellence, we deliver a refreshingly simple experience to your doorstep.

Your mission:

As part of the Customer Success and Operations team, you will take care of the daily processes of parcel delivery with us. This includes direct contact with customers via e-mail, telephone and our live chat with the aim of offering excellent customer service. In addition, you will optimize our customer communication in projects and thus ensure even more transparency.

Your Tasks:

  • You answer customer inquiries via e-mail, live chat and telephone in German and English
  • You help customers with questions and problems and discuss possible solutions with them
  • You are responsible for a unique customer experience
  • You identify gaps and/or potential for optimization in our communication and help to close them

About you

  • Ideally, you have gained initial experience in customer service and/or other customer-oriented professions
  • You have just finished your studies and are looking for a job in a startup
  • You are a good listener, flexible and solution-oriented and have excellent communication skills
  • You have good organizational and communication skills in German (C2) and English (B2), both written and spoken
  • You have a hands-on mentality and enjoy working in a young and dynamic work environment
  • You have a strong ability to work in a team

Why we?

  • Change the status quo in parcel logistics with us to finally enable transparent, flexible and fast delivery when shopping online.
  • Take responsibility and have a real impact in a startup environment with short communication channels, flat hierarchies and agile development.
  • Glocally has tremendous growth potential. You have the chance to develop quickly in a highly motivating startup environment with challenging tasks.
  • Become part of the Glocally family with unforgettable team events and a great team atmosphere.
  • A healthy work-life balance is important to us. Healthy eating, exercise, and more enable you to achieve them.
  • Glocally is backed by international logistics investors with a lot of confidence in the future of our company. They are always at our side with advice and action and bring a lot of expertise in our industry.

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Sustainable and fast deliveries in e-commerce