IT Service Desk Administrator

Joby Aviation

San Jose, CA, USA

Full time

Trucks VC portfolio

Nov 10

Joby Overview

Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.


An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems. 



  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management 

OS Management  

  • Install and upgrade computer components and software as needed by team 
  • Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 
  • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software. 

Service Desk Ticketing 

  • Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support 
  • Manage and order inventory as needed 
  • Remote software installation 
  • Responding or active presence in Slack channels 
  • Generating Dell warranty support requests 
  • Contractor form request fulfillment 
  • Diagnosing issues with computer software, peripherals 


  • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 
  • Minimum of 1 year of IT service administration experience 
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols 
  • Basic knowledge of scripting languages and automation tools 
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
  • Must be fluent in verbal and written English


  • IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP 
  • Experience with Jira Service Desk & Integrations 
  • Experience with R&D Test system environments 
  • Experience with Intune / JAMF / Landscape MDM

Joby Aviation is an Equal Opportunity Employer.

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Joby Aviation

Electric Aerial Ridesharing