IT Service Desk Administrator

Joby Aviation

San Jose, CA, USA

Full time

Trucks VC portfolio

Nov 10

Joby Overview

Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.

Overview

An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems. 

Responsibilities

Infrastructure

  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management 

OS Management  

  • Install and upgrade computer components and software as needed by team 
  • Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 
  • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software. 

Service Desk Ticketing 

  • Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support 
  • Manage and order inventory as needed 
  • Remote software installation 
  • Responding or active presence in Slack channels 
  • Generating Dell warranty support requests 
  • Contractor form request fulfillment 
  • Diagnosing issues with computer software, peripherals 

Required

  • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 
  • Minimum of 1 year of IT service administration experience 
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols 
  • Basic knowledge of scripting languages and automation tools 
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
  • Must be fluent in verbal and written English

Desired

  • IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP 
  • Experience with Jira Service Desk & Integrations 
  • Experience with R&D Test system environments 
  • Experience with Intune / JAMF / Landscape MDM

Joby Aviation is an Equal Opportunity Employer.

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Joby Aviation

Electric Aerial Ridesharing

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