Autonomy Support Engineer (Hybrid)

May Mobility

Ann Arbor, MI, USA

Full time

Trucks VC portfolio

Aug 23

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Your opportunity to drive success:

The Support Engineering Team ensures the continued safe and autonomous operation of the May Mobility fleet as well as aiding the autonomy team to advance our roadmap. The role of the Autonomy Support Engineers (ASEs) is to develop a broad expertise across the entire vehicle system and play a critical role as the first line of defense for remote debugging, investigating problems, and tracking issues within the fleet. The ASEs also contribute to ongoing development work through analysis of vehicle testing and curation and maintenance of vehicle datasets.

This opportunity is a hybrid role, where office work is located at May Mobility HQ in Ann Arbor, Michigan. Occasional travel may be required to operational sites. 

Responsibilities:

  • Serve as a first line of defense against urgent fleet issues by assisting remote site operations teams with debugging and systems expertise in real time
  • Investigate reported fleet issues for root cause, track and categorize common issues, and escalate when necessary to the Field Response team. This includes looking at cases and reviewing logs to be the first to triage autonomy issues from the field.  
  • Provide ongoing assistance with the day-to-day technical aspects of remote site operations, such as software rollout, vehicle data management, and sensor calibration
  • Maintain the fleet operations software tools for metrics tracking, issue reporting, parts management, and preventative maintenance scheduling
  • Help build the company knowledge base for site staff and other ASEs
  • Curate and manage datasets for autonomy software development
  • Analyze testing data to assist in autonomy software development
  • Aid in early autonomy software testing either through on-vehicle experience or simulation scenario development. 
  • Provide insights and patterns for cases that are preventing autonomy and escale as necessary

Required Skills: 

  • College degree in a technical field (preferred), However, some college experience or associates degree is ok. 
  • Strong analytical and technical skills
  • Strong written and verbal communication skills
  • Proven ability in troubleshooting, attention to detail
  • Ability to see patterns in data and log review to classify similarities and differences in cases
  • Ability to asking critical questions and dig deeper than just the obvious answer
  • Proficient with Linux scripts and terminal usage
  • Ability to compose technical documentation such as how-to and debugging guides
  • Capability to engage in real-time remote product support
  • Comfortable continuously learning new softwares and workflows
  • Able to work independently with minimal supervision
  • In order to cover the autonomy support during all operational hours of May Mobility’s service the candidate must be open to working occasional nights and weekends and consistent work hours

Nice to have Skills: 

  • Previous product customer service experience
  • Previous experience with AVs
  • Python scripting experience
  • Experience at a start-up or with launching a new product
  • Experience operating and debugging complex electro-mechanical systems

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

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