Customer Success Manager (Hybrid)

May Mobility

Ann Arbor, MI, USA

Hybrid

Trucks VC portfolio

May 3

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Overview

We deeply care about helping our customers get the value out of May Mobility. We’re looking for a Customer Success Manager who is passionate about our product, results driven, and excited to partner directly with customers to help them achieve their transportation goals with May Mobility. As one of our first Customer Success teammates, you’ll be a key member of the team, helping us define and grow the role itself. This role reports to the VP, Customer Operations. 

Job Responsibilities

You will focus on both systems level work and hands on customer facing work, including:

  • Establish meaningful strategic, long-term business relationships with our customers
  • Helping co-create CS systems and processes - i.e. customer journey, customer maturity model plan, cross-functional touchpoints - - that act as a growth engine at May Mobility
  • Working with our customers to understand their business goals and identify the tactics, strategies, and best practices needed to achieve them
  • Onboarding and educating our customers to ensure they implement May Mobility in alignment with their goals and our best practices
  • Successfully developing and delivering educational content while tracking progress
  • Create and execute against external project plans for customer deployments
  • Collaborate with internal cross functional teams such as engineering, marketing, and sales to implement a plan of success for each customer
  • Focusing on ways to increase retention - - including surfacing expansion opportunities
  • Collecting product feedback and channeling it to the Product Team

Qualifications and Skills 

  • 2+ years experience in SaaS Customer Support, Customer Success, Consulting
  • Bachelor's Degree
  • Experience with problem solving in a customer facing environment
  • Experience working cross-functionally with Engineering, Sales, Marketing, Product, and external partners
  • Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner
  • Experience with problem solving in a customer facing environment
  • Willingness to travel up to 25% of the time

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

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