Technical Support Helpdesk Technician

Joby Aviation

Santa Cruz, CA, USA

Full time

Trucks VC portfolio

May 2

Joby Overview

Located in Northern California, the Joby Aviation team has been steadily working toward our goal of providing safe, affordable, fully electric air transportation that is accessible to everyone. Imagine an air taxi that takes off vertically, then quietly and quickly carries you over the congestion below, giving you back that time you’d otherwise spend sitting in traffic. Technology has advanced to the point where designing and operating an all-electric aircraft is completely viable. Our team has been discreetly designing and flight testing this vehicle and is looking for talented individuals to see it through certification and high rate production.


Provide first and second tier support for the Joby's desktop, printing, software, networking, and cloud services technology infrastructure.

You will monitor the IT ticketing queue and respond to employee's requests


  • B.S. in software engineering or any Information Technology field or 4+ yeas of work experience in Information Technology with any degree.
  • 5+ Years experience in commercial/industry/military sector
  • Ability to work well with fellow team members, speak and write with clarity, and maintain a clear mind at all times.
  • Qualified candidates should have recent experience administering and be competent users of Windows, Linux, and Mac OS
  • Demonstrated success in taking direction and working independently
  • Ability to manage multiple tasks, changing priorities as necessary
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Ability to interact patiently, effectively, and professionally with all employees, parters, vendors, et


  • Familiarity with PowerShell and powershell scripting, GPOs, registry editing, Windows software deployment, and Windows desktop configuration and troubleshooting
  • Ability to be self-motivated, proactive and an effective team player
  • Ability to understand scripts in bash/python/batch (Windows .bat) and ability to write simple scripts
  • Working understanding and experience with IP networks including subnets, VLANS, DNS, DHCP, web servers, the ethernet stack, and TCP/UDP ports
  • Working experience with public Cloud services
  • Experience tracing events within Windows/Mac OS/Linux logging systems
  • Experience with network and system diagnostic tools
  • Experience managing and operating virtual machines running via vmware
  • Experience with ILO / iDRAC server technology for remote hardware access
  • Experience with file shares and distributed file systems hosted on premise or in cloud

Pursuant to various local, state, and federal regulations, you must show proof of your full COVID-19 vaccination status prior to your start date. Exemption requests are available for bona fide religious and medical circumstances.

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Joby Aviation

Electric Aerial Ridesharing