Dealer Support Associate - Roadster

Roadster

New York, NY, USA

Full time

Trucks VC portfolio

Feb 27

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Roadster users. The ideal candidate is an advocate for our customers, a creative problem-solver, and a collaborative team member. We are the all-around experts for all Roadster’s products and work closely with every part of the organization. A successful Dealer Support Associate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment. They will be able to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. This is a full-time position. Days of work are Tuesday through Saturday. Occasional holiday work may be required as job duties demand.

 Responsibilities:

  • Interact with users by email and phone to identify and understand their product questions, issues, and feedback
  • Work with internal teams to determine the best path to resolution that benefits both the product and the end user
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
  • Document and prioritize product bugs and feature requests
  • Collaborate with members of other teams to root out answers and be a resource to teammates
  • Manage CRM tools and maintain detailed records of customer inquiries 
  • Work cross-functionally and work with 3rd parties to drive solutions for internal and external customers
  • Educate users so they become expert users of our platform
  • Hold a high bar for Support and the customer experience when owning customer interactions

Qualifications:

  • Enjoy working through technical concepts, have strong analytical and problem solving skills
  • Must have strong written and verbal communication skills – both customer facing and internal
  • Ability to work in a fast-paced environment, manage multiple projects to completion, set and organize priorities, work independently, and perform under pressure
  • Customer first mentality – you can empathize with users, quickly grasp the issues they’re facing, and work to determine the best steps toward a solution
  • Love constantly learning about a changing technical product, it’s capabilities, functionality, and the data framework it’s built on
  • Attention to detail and process driven – you consider scalability as an overarching goal
  • Team player who is comfortable with change, adapting to new situations, time management, and thinking on their feet

Nice to have:

  • 2-5 years of experience working in a technical support or client facing role. Operations or Automotive experience preferred.
  • Startup/early stage experience building new processes and teams a plus.
  • General understanding of and comfort with APIs / web services and data feeds.
  • Thorough knowledge of automotive retail transactions, including financing, leasing, service and protection plan offerings, and trade-in valuations.
  • Broad understanding of web technologies, Salesforce Software as a Service (SasS) preferred.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

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