Field Technical Support Advisor - California

Aperia Technologies

California, United States Remote

Full time

Nov 24

Job Title

Field Technical Support Advisor - California

Job ID

27623088

Part Time

Yes

Location

Remote, CA

Other Location

New York

Description

Position Summary

Aperia is seeking a highly motivated, dynamic individual to join our Field Technical Support team. This person will interact directly with our clients to exceed customer expectations while executing technical field support with a knowledgeable, courteous, and professional manner. Our field support team excels in training and technical support in addition to problem-solving and reporting. The successful candidate will have an eagerness to learn, participate, and advance the success of the company. This role is within the commercial vehicle market working directly with fleets.

This position requires frequent air travel. Estimated travel requirement 80-100%

Nights and weekends may be required at times.

Functions and Responsibilities

  • Installation and activation of Halo and Halo Connect.
  • Wheel-end work, dash removal, accessing batteries, routing wires.
  • Troubleshooting and engineering audits. 
  • Provide customers with technical support and training in the field as well as via phone and video-call.
  • Liaison between customers and internal teams. Sharing knowledge and concerns from install, customer satisfaction, industry specifics, and knowledge gained from the field.
  • Responsible for flagging and escalating critical issues to the Field Operations Manager for immediate attention.

Qualifications

  • Minimum 5 years work experience.
  • Must have comfort and knowledge with a basic tool kit.
  • Strong written and oral communication skills.
  • Strong computer skills and the ability to learn new applications.
  • Works independently and adapts to changing circumstances.
  • Logical problem solver.
  • Highly organized and detail-oriented.
  • Self-driven, reliable, and strives for excellence.
  • Ability to lift up to 75 pounds.
  • Ability to work in different positions to accomplish tasks in various environments including tight and confined spaces and in extreme weather.

Strong candidates will have:

  • Familiarity with Class 7, 8 vehicles.
  • Experience working with vehicular maintenance, applications, and telematics.
  • Spanish speaking abilities.

Required Skills

  • Bachelor’s Degree or 5 years relevant experience
  • Highly organized and detail oriented
  • Strong communication skills both written and oral
  • Logical problem solver
  • Works independently and adapts to changing circumstances
  • Experience analyzing data and creating reports
  • Proficient with MS Office products / G-Suite
  • Experience using Salesforce

Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Aperia Technologies

Halo Tire Inflator for Tractors & Trailers

{{notification.msg}}