ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities. We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions.  

ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service. We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry. If you're looking to grow your career and develop new skills in an emerging industry, this is an exciting role. 

About the job

As the EVSE Reliability Technician, you will be responsible for inspection of the EV charging station(s) and charging station components to ensure that all system components are clean and functioning within the designed specifications. Technicians will perform break/fix services for stations experiencing communication, software, and technical issues. The technician will report to the Field Service Supervisor.

You will receive specialized training for this position.

In this role, you will

• Repair, maintain, troubleshoot and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools 
• Maintain detailed & timely documentation for repairs and software troubleshooting
• Ensure that all services and projects are delivered on-time, within scope  
• Measure charging infrastructure performance using appropriate tools and techniques 
• Report and escalate issues to company management as needed 
• Represent the company at client locations with the highest standards of professional conduct
• Perform risk management to minimize project risks 
• Establish and maintain relationships with third parties/vendors 
• Create and maintain comprehensive project documentation 
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project 
• Attend conferences and training to stay up to date on training requirements and certificstions
• Perform other related duties as assigned 

What you will bring

• Strong technical capabilities 
• Enterprising, self-starter attitude 
• Adaptable to the changing dynamics of start-up business strategy 
• Proven working experience in service operations 
• Excellent client-facing and internal communication skills
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner) 
• General knowledge of charging, automotive and/or vehicle systems 
• Hands-on experience in either electrical, mechanical or other related field service experience; experience with electrical and mechanical troubleshooting (preferred but not required) 
• Good driving record demonstrating the ability to safely operate a motor vehicle 

What's Essential

• High School Diploma or equivalent
• Valid Driver's License 
• Clean driving record
• Willingness to travel up to but not limited 50% of the time via on road and air
• Basic computer skills
• Minimum 3 - 5 years of field technician experience
• Completion of ChargerHelp! Training upon onboarding

Physical Requirements

• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise and high voltage

Perks

• Basic Health Insurance: Medical, Dental, and Vision 
• Employer Paid Life Insurance 
• Paid Time Off
• Sick Leave
• Company Equity 
• End of Year Holiday Week Off 
• Multiple Company Sponsored EV Related Certifications

Salary:  $30-32 per hour, based on experience; pay will be adjusted based on location and cost of living